Cases eligible for exchange or return

Yến Sào Quang Minh accepts product exchanges or returns from customers if the following conditions are met:

  • - The product is supplied directly by Yến Sào Quang Minh to the customer.
  • - The product remains in its original packaging, with labels intact, unused, and has not been affected in a way that alters its quality.
  • - The product has defects directly resulting from the production or packaging process (not due to improper storage by the customer).
  • Still within the return period — maximum 7 days from the date of receipt — and having an invoice or purchase document as proof.

Return process

  1. Customers contact Hotline 0963.115.952 to describe the encountered issue along with product images (if any).
  2. Yến Sào Quang Minh confirms and guides customers to return the product or sends staff to inspect directly.
  3. After confirming that the defect is due to the manufacturer, we proceed to exchange for a new product or refund according to the agreement with the customer.

Yến Sào Quang Minh is committed to handling all customer feedback quickly, transparently, and responsibly.