I. Principle of development with agents

  • Build long-term partnership relationships; be ready to share profits with partners, share opportunities, share business benefits, and accompany partners sustainably and in the long term.
  • Care for and support Partners as well as provide cooperative assistance to enhance the closeness between Partners and the company.
  • Protect customers for Partners, ensuring fairness across the entire distribution system.
  • Work with Partners to expand the market and broaden the Partners' distribution channels.
  • Regularly share information and provide mutual timely support.
  • Fair and reasonable support policy across the entire distribution channel.
  • Always provide timely support as well as commit to maximum support and sharing with Agents in response to market fluctuations and competition.
  • Always prioritize product quality development, and the strategy of product diversification to meet the diverse needs of customers is a core factor to elevate the Company and increasingly generate more business profits for Agents.

II. Conditions to become an Agent

  • Individuals or entities must have business registration according to State regulations.
  • The location and business premises must be suitable.
  • Reputable and experienced in the bird's nest business.

III. Procedure for Opening an Agency

  • The Sales Representative staff reviews and evaluates the proposed agency location based on the general planning orientation after conducting market surveys and research.
  • Engage in discussions with partners about business cooperation and simultaneously review and evaluate potential partners who wish to open an agency.
  • The Sales Representative staff guides partners through the procedures, including: a copy of the household registration and identity card of the person signing the contract; business license and related documents.
  • The Company's Board of Directors or authorized personnel reviews the dossier and proceeds to sign the contract.

IV. Financial Policy

1. Regular purchase discount

The agent will receive a discount according to the price list applied for agents at the time of purchasing goods. The price list may change but will be announced at least 30 days in advance. Based on the committed quarterly sales, the Agent will participate in the purchase volume discount program exclusively for Agents.

2. Pricing policy, price protection

Based on purchase results and other cooperation commitments, the Agent will enjoy the pricing policy corresponding to the Agent level. In case the Company reduces the selling price, the agent will be notified 30 days in advance to protect the price for goods in stock; in case the Company increases the selling price, the Agent will be notified at least 30 to a maximum of 45 days in advance.

Payment method: cash or bank transfer.

V. Support policy

1. PR – Marketing support

  • The Agent will be supported with catalogues, flyers… according to the programs set by the Company.
  • The agency is allowed to participate in all promotional programs and sales promotions of the Company.
  • The agency is issued various product certificates with notarized copies.
  • The agency is updated with information about prices, goods, products, Company policies, and sales promotion materials.

2. Support regarding product information

The agency is supported in responding to customer feedback about products via phone and email, receives direct technical support upon request, and participates in regular training courses on products and sales knowledge organized by the company.

3. Support regarding goods

  • Product exchange: Within 7 days from the invoice date, the agency will be allowed to exchange for new products if the product is determined to be defective due to the manufacturer.
  • Return of goods: In the case that the goods or prices do not match the purchase agreement, the Distributor has the right to return the goods to the company within 7 days from the invoice date.

VI. Requirements for Distributors

  • Comply fully with the regulations and the terms stated in the contract.
  • Do not introduce, display, trade, or sell counterfeit or imitation products of Yến Sào Quang Minh.
  • Do not introduce, display, trade, or sell items supplied by other suppliers that are not Yến Sào Quang Minh.
  • Make timely payment of outstanding debts for goods as stipulated in the contract or other agreements.
  • Use promotional materials provided by the Company for their intended purpose and maintain them properly.
  • Provide complete warranty cards to customers (one warranty card per product).
  • Be responsible for properly preserving the products, ensuring that they are not torn or damaged during transportation and storage.